Saturday, February 23, 2013

To Florida

O’Hare Airport

It has been over ten years since our last air travel together. I decided to use to do my booking for the flight, hotel, and car. Saves me time and money, right?

We check on-line hours before leaving for O’Hare. Delayed from 2:17 to 3:30 gate B-9 (we think “benign”) Spirit Airlines. OK, it’s been snowing. We get to the airport looking for our flight. Fort Myers, Florida... B-9 is in Terminal 1 and Spirit is in Terminal 3...Spirit/United... Maybe Spirit dumped all of their passengers to United? No matter. We shall go to United.

The United agent is very helpful but does not know anything about Spirit Air and United being combined for the flight. Our names are not under any of their flights. One thing is certain: all remaining flights to Fort Myers, Florida, are with United, and our names are not on them.

So we call Priceline. Long drawn-out pre-recorded messages. How long ...I just want a real person and time is slipping away. Customer service finally answers. She only knows that the flight is delayed. Our names are still there. Other than that, she is not aware of anything else. So what was B-9 and United/Spirit all about?

We are rushing to Spirit Airlines in Terminal 3 after a long walk and shuttle ride. We found it. The take off time is now 4:45 pm. Another delay. No matter, we will get on it and get to our destination.

So who did the mix up of gate info?

We then go through long winding rows of humanity for x-raying our luggage, coats, shoes, and liquids like shampoo and lotion. It felt more like hundreds of cattle waiting for slaughter. Everything is OK...

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